FAQs for Piñatas & Party Supplies:

1.What types of piñatas are available for purchase?

• We offer a wide range of piñatas, including traditional designs like animals, shapes, and characters, as well as customizable options for themed parties. Our selection covers various sizes and materials to suit your preferences.

2.How do I customize a piñata for my event?

• To customize a piñata, simply provide us with your desired theme, color scheme, and any specific design elements you'd like to incorporate. Our team will work closely with you to create a unique piñata that perfectly matches your party's atmosphere.

3.What party supplies do you offer besides piñatas?

• In addition to piñatas, we offer a comprehensive range of party supplies, including decorations, balloons, tableware, banners, party favors, and more. You can find everything you need to transform your event into a memorable celebration.

4.Do you provide options for different party themes?

Absolutely! We understand the importance of a cohesive party theme. Our party supplies are available in a variety of themes, such as princesses, superheroes, tropical luau, sports, and seasonal events. You can easily find decorations and supplies that match your chosen theme.

• 5.How far in advance should I place my order?
• It's recommended to place your order for piñatas and party supplies at least two to three weeks before your event. This ensures that we have enough time to customize, pack, and ship your items. For rush orders, please contact our customer service team to discuss expedited shipping options.

Shipping Policy

1. Shipping Methods and Carriers:
We offer a variety of shipping options to ensure your pinata party supplies reach you in a timely manner. Our standard shipping methods include [list of shipping methods, e.g., Standard Ground, Express, Overnight], which are carried out through reputable carriers such as [list of carriers, e.g., UPS, FedEx, USPS].

2. Processing Time:
Orders are typically processed within [processing time, e.g., 1-2 business days] from the time of purchase. Please note that processing times may be extended during peak seasons or holidays.

3. Shipping Time:
Shipping times vary depending on the selected shipping method and your location. Estimated delivery times for each shipping method are as follows:

• Standard Ground: [estimated delivery time]
• Express: [estimated delivery time]
• Overnight: [estimated delivery time]

4. Shipping Costs:
Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.

5. Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your shipment.

6. International Shipping:
We offer international shipping to select countries. International shipping times and costs may vary, and customers are responsible for any applicable customs duties or taxes.

7. Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or issues. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Order Changes and Modifications:
If you need to make changes to your order or shipping address after it has been placed, please contact our customer service as soon as possible. We will do our best to accommodate your request, but changes may not be possible after the order has been processed and shipped.

9. Order Tracking:
You can track the status of your order by using the tracking number provided in your shipping confirmation email. If you have any concerns about the status of your order, feel free to contact our customer service.

Please note that this is a general template and should be customized to match your business's specific shipping policies and procedures. Always make sure to communicate clearly with your customers about your shipping policies to provide a smooth shopping experience.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pinataparty.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  info@pinataparty.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  info@pinataparty.store.